Scope

This policy applies only to subscriptions to The Weekly Biome, published by the N.E. Microbiome Institute through Substack.

It does not apply to products, programs, or services offered separately through AlloBiome.

Free Subscriptions

Free subscribers are not charged. A free subscription may be canceled at any time using the unsubscribe link included in each email or through the subscriber’s Substack account settings.

Because no payment is collected for a free subscription, no refund applies.

Paid Subscriptions and Automatic Renewal

Paid subscriptions may be offered on a monthly or annual basis at the price displayed when the subscription is purchased.

Paid subscriptions automatically renew unless canceled before the next billing date. Subscription payments are processed through Substack and its payment providers. The N.E. Microbiome Institute does not receive or store complete payment-card information.

Cancellation

Paid subscribers may cancel at any time through their Substack account settings.

Cancellation prevents the subscription from renewing at the next billing date. Unless a refund is issued, paid access ordinarily continues until the end of the current billing period. The subscription then converts to a free subscription.

Canceling a subscription does not automatically generate a refund for the current billing period.

Refunds

Refund requests are handled in accordance with the current Substack Refund Policy.

Requests submitted within seven days of payment may qualify for a refund under Substack’s policy, unless a subscriber benefit has already been claimed or the subscription was clearly identified as non-refundable.

Requests submitted more than seven days after payment are considered individually and are not guaranteed.

Refunds may also be issued for verified duplicate charges, payment-processing errors, or circumstances covered by Substack’s dormant-publication policy.

Approved refunds may take up to ten business days to appear on the original payment method.

Subscriptions Purchased Through Apple

Refund requests for subscriptions purchased through the Substack iOS application are handled by Apple and are subject to Apple’s App Store refund rules. The N.E. Microbiome Institute and Substack cannot directly issue refunds for purchases processed by Apple.

How to Request a Refund

Refund requests may be submitted through Substack Support or by contacting:

The Weekly Biome
Published by the N.E. Microbiome Institute
Email: research@nebiome.com

The request should include the email address associated with the subscription and the date of the charge. Complete payment-card information should never be sent by email.

Changes to This Policy

This policy may be revised if subscription options, payment methods, or Substack’s policies change. The date at the top of this page will identify the most recent revision.

Due to the nature of digital content: